Ecko Voice Logging - Complete Voice Recording Solutions

Side recording:

Our simple definition :

“The recording of telco lines before they reach the PABX.”

Use :

If you are not interested in agent and extension tracking this is the solution for you.

Advantages of trunk side recording :

Fewer installation resources required due to fewer channels tapped. Ie – could be a lot cheaper than recording extension-side.
CLI and DTMF
no software required anywhere on network except on recording server
No PABX compatibility issues
Undisruptive implementation (sever setup and integration into the existing network usually requires minimal downtime)

Side recording:

Our simple definition :

The recording of extensions managed by a PABX

Use :

Usually for call centres, where extension numbers, agent name and call referencing is required.

Advantages of trunk side recording :

Track internal calls.
Better accountability of personnel to telephone calls recorded

Trunk Side & Extension recording:

Specialized Recording File Servers (including databasing, power management and antivirus)
Recording Cards for Analog, BRI (ISDN) and PRI (Recommended for higher call volumes )
Recording USB Devices (Recommended for lower call volumes and limited to 4 channels analog)

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