Skip Navigation Links

Terms and Conditions

STANDARD TERMS AND CONDITIONS OF SALE

These guidelines are specifically not written in ‘Legalese’. They are intended to be understood by the general public.
If you have any issues at all kindly send a mail to accounts@ecko.co.za for further clarification.
‘Ecko’ means Ecko Technologies (PTY) Ltd t/a Ecko Workwear
  • Any prices as found on www.ecko.co.za, Ecko Quotations or Proforma invoices, or any other possible lists, sources or media, are guidelines only, and subject to change without notice
  • Errors and omissions are excepted (E&OE) on all correspondence verbal or written between Ecko and its clients or potential clients or any other party that is not an existing Ecko supplier
  • It is also your responsibility to read the Quote / Pro Forma thoroughly with respect to checking that the model, sizing and colours and other parameters you requested have been correctly stipulated prior to placing an order and / or paying. Returns or Swops resulting from incorrect checking on your part may result in a higher Handling Fee as per Returns / Swop policy
  • Ecko Safety reserves its right to (retrospectively if necessary) reject any specific transaction for any reason whatsoever, and refund you, at its discretion
Quote Stock and Service Availability
  • Quoted lead times are for guideline purposes only, and are subject to actual stock availability at time of quoting. Stock availability is fluid and constantly changing
  • Ecko will not regard any client order as accepted until paid for
  • Due to many challenges facing business currently, Ecko will endeavour to service client orders based on its ‘best efforts’ time frame
Collection vs Delivery vs Courier
  • Unless otherwise stated, a transaction is based on collection by the client. Delivery and Courier fees are extra.
  • If courier is quoted, it will automatically be based on the cheapest economy rates, and subject to the courier’s lead times, which are out of Ecko’s control
Disclosure
  • Ecko are a wholesaler, not a manufacturer.
  • Colours may vary or differ from those shown on website or quoted. A good example is the industry term "Lime" with reflective clothing, which usually manifests as bright yellow. A grey for example may be darker or lighter.
  • Items may vary or differ, from time to time, to pictures as posted on our internet website or this quote
  • Each batch may differ slightly from the next in terms of sizing, colour, texture and other parameters
  • Due to the multiple sources of procurement Unbranded / Generic items, especially "Economy Spec" items, are adequate for the purpose intended, are economically priced, mass-produced and offered as standard throughout the WorkWear / PPE industry. You get what you pay for. Emphasis is on Fair Quality, Quantity and Price. These items are usually manufactured outside of SA.
WorkWear Sizing
  • BE CAUTIOUS OF ORDERING TOO SMALL!
  • Our Workwear sizing is quoted PER CHEST SIZE. A chest size is always 4 sizes larger than the waist size. For example if you ordered a size 38 conti suit, the pants will be a size 34. Conversely if you ordered a conti suit and specified that you require a size 34 pants size, you will receive a size 38 Conti Suit.
  • Personnel usually prefer loose-fitting conti suits - rather order LARGER.
Embroidery, Reflective Tape Sew-ons, Printing and Garment Alterations – collectively referred to as ‘Modifications’
  • The lead time for any of the above forms of garment modifications depends on
    • The timeous response of the client to provide the required logos and information
    • The complexity of the artwork required to be designed
    • The timeous response of the client to approve the artwork
    • The actual time-frame of receiving the goods to be improved from suppliers. Corporate clothing suppliers are notorious for delays in supply
    • The volumes required to process. Two thousand garments require significantly more time than twenty.
    • Whether the process is printing or embroidery – embroidery is much quicker than printing
  • As mentioned below in the returns policy, any improved garment is automatically excluded from being returned or swopped out.
Quality Issues
  • No warranties are offered on any goods
  • No quality issues will be considered if global washing guidelines are not applied
  • Any items with quality issues will be sent to Ecko’s suppliers for appraisal and will only be swopped / returned should Ecko’s supplier agree to the same
  • Ecko does not accept responsibility to Collect / Courier / Deliver disputed items from and to clients.
Returns / Swop Policy
  • Cancelled orders incur an automatic 10% administration fee
  • No Returns / Swops will be accepted under any circumstances for items that have been Embroidered, Printed, added Reflective Tape or modified in any other way
  • For all other items, Ecko reserves the right to refuse to accept Returned goods or Swop requests, should it find such request unreasonable and / or
    • Any swops or returns are later than 7 days from invoice
    • Items are Opened and / or Worn
    • Items are Marked or Damaged / Spoilt / Stained / ** WASHED **
    • Items Returned without intact Original Packaging and Invoice
  • Returns or Swops on the basis of insufficient quality as per customer may be subject to
    • Review / Acceptance of this claim by the manufacturer
    • Ecko reserving the right to offer a better quality item at a possibly higher price in exchange
  • Should Ecko however decide to accept a goods return or swop request, then a handling fee (minimum 10%) will be applicable and calculated based on
    • The number of recurring swops / returns by the same client
    • The type of item being returned or swopped
      • Econo items, specifically work wear, will be levied at 20%. It is specifically stated up-front in these terms that Ecko is charged this handling percentage by its suppliers for returns and swops
    • The administration costs and delivery and collection costs that the return or swop will generate
  • Refunds, if applicable, may take up to 30 days from receipt of returned / swopped goods.

ADDRESS
38 Haley Avenue
Parkhill Gardens
Germiston
Click here for a map
GPS 26°14'18"s,28°11'9"e
CONTACT OUR SALES TEAM
sales@ecko.co.za
HAVE ANY QUESTIONS?
FAQ
B-BBEE Status
TRACK YOUR ORDER
stock@ecko.co.za
© 2020 ECKO SAFETY. ALL RIGHTS RESERVED